Facilitating peak performance: Tchibo health management
Our staff fulfil high demands every day. A health-promoting work environment is an important requirement for having the necessary energy to do so. That is why many years ago, we began giving a great deal of attention to the physical and mental health of the workforce.
We are convinced that taking some responsibility for maintaining the health of our employees is of key importance for our company's success. For this reason, we rely on a company and target group-oriented occupational health management system. This is anchored via a steering committee at the senior management and executive level. All operational processes and structures and all of the company’s divisions are included in it to create the necessary framework conditions for a health promoting working day and enable a sensible prioritisation of measures. We want the working environment to have a positive effect on our employees’ health, and that they can be actively committed to their health. In doing so, we go far beyond ‘traditional’ health matters.
Interdisciplinary working groups develop special offers
We have progressively interlinked all of our occupational health management measures in recent years. Today our employees can access a variety of preventive and supportive offers from the fields ‘mental health’, ‘medical advice’, ‘diet’, ‘exercise and ‘OSH’. This applies to all employees - from office and field sales staff, to Tchibo shop staff and industrial colleagues at the production and warehouse sites.
We are continually developing our offer to meet the changing needs of our employees. In 2013 various topics were defined for this purpose: ‘Tchibo Shops and Tchibo Prozente, ‘Field Sales Depot’, ‘City Nord HQ’, ‘Logistics and Production’, ‘People with Disabilities’ and ‘Culture and Marketing’. For each of these areas, specific measures are developed in interdisciplinary working groups or existing measures are interlinked. Staff from the respective areas of work are involved in the teams. In this way we reinforce our employees’ personal responsibility for their own health. The project teams also develop communication activities to publicise our healthcare offering in the company. Successfully so: our 2014 employee survey confirmed that awareness of Tchibo’s health management has increased thanks to the work of the focus groups. The staff also indicated that the new offers better suit their needs.
Our occupational health management offers in 2014 (a selection)
- Preventive checkups, travel and flu vaccinations
- Health Days at company headquarters, logistics and production
Group fitness programmes
- Sports Week and Health Days
- Running events (MOPO relay race)
- Training films on the intranet
- Ergonomic aids in the workplace
- Ergonomic office chairs (Office) and car seats /automatic transmission (Cars) for field sales
- Diverse, freshly prepared food at all locations
- Climate dish and Veggieday
- Dietary advice
- ‘Healthy Leadership’ management seminars
- 'PME Familienservice’, life coaching
- Consultation by the company doctor
|Spotlight on ergonomics|
|In 2014, our focus groups carried out individual workplace stress analyses in logistics and production and implemented various measures. Employees received ergonomic training and instruction for the correct way to carry and bend down. Instead of heavy pallets to supply Tchibo shops, we now use smaller units that can be transported on trolleys. Every Tchibo employee can also compile suitable offers for their specific needs from a comprehensive resource catalogue – from a frame with wheels for transporting goods to specific rehabilitation equipment. In 2014 we especially focused on the health of our Tchibo shop staff as a new topic.|
In 2015, all issues relating to work-life balance and health are summarised under the new heading of ‘Balance’ in order to better exploit synergies. In addition to the ‘Balance’ project, a Balance team was set up for the first time in HR. The team addresses all topics for all Tchibo staff in Germany – from occupational health and safety to disability and integration management to health management and a healthy work-life balance. In 2015 and beyond, the decentralised locations will be the focus of the ‘Balance’ project. Focus topics in 2015 include a proactive company (re)integration management as well as a psychological risk assessment.
|Promoting mental health|
Another topic of the focus groups is ‘psychological stress’. In 2014, we hosted workshops for our executives demonstrating the importance of an appreciative leadership style for the mental health of employees. We also integrated seminars for management (‘Healthy Leadership’) and employees (‘Remaining Stable in Transition’) in the Tchibo CAMPUS. In 2014 we also offered lectures and seminars on the subject at the Tchibo Business School. The 'PME Familienservice’ also offers all employees a free 24/7 hotline and life coaching for coping with personal or job challenges from professionally trained staff.