Clear guidance: Our sustain­ability management system

We follow three principles in the sustainable design of our products and processes at our company and in our supply chains:

Our Code of Conduct forms the ethical ‘basis for doing business’ for all employees, no matter their hierarchy. In it, among other things we commit to full compliance with the law and trans­parency, as well as to contin­u­ously improve the ecological, social and societal aspects of our business processes.

Building on this, in the Tchibo DNA we make the following pledge: we take respon­si­bility for the ecological and social reper­cus­sions of our actions.

In putting the guide­lines into practice in our opera­tions, we concen­trate on the products and processes that have the biggest impact on people and the environment, and where our company is most able to exert influence.

For employees: Code of Conduct

The Tchibo Code of Conduct (CoC) contains the guiding principles that govern our business activity. It is binding for all employees of Tchibo GmbH and the inter­na­tional business units, and also governs our dealings with business partners and customers. The CoC is based on the conven­tions of the Inter­na­tional Labour Organ­i­sation (ILO) and among other things prohibits all forms of corruption and granting or accepting of an undue advantage. If an employee violates any of the principles, they face sanctions under labour law. In 2017, we updated the Code of Conduct to help employees better under­stand its under­lying guide­lines, and make them easier to apply.

For suppliers and business partners: Social and Environ­mental Code of Conduct

The Tchibo Social and Environ­mental Code of Conduct (SCoC), which we developed in cooper­ation with stake­holders, forms the basis of work with Non Food business partners. It mandates lawful and ethical conduct for our suppliers, business partners and service providers. Among other things, it defines minimum require­ments for working condi­tions and environ­mental standards in the production of our consumer goods, and is the basis of all purchasing contracts.

In 2016, we revised and supple­mented the SCoC to reflect our increased environ­mental require­ments as well as various voluntary commit­ments. These include our Detox Commitment and our partic­i­pation in the Partnership for Sustainable Textiles.

In the preamble of our SCoC, we have expanded the principles we orient ourselves by: besides the Rio Decla­ration of 1992 and the United Nations Guiding Principles on Business and Human Rights, we explicitly recognise the ILO Decla­ration of Principles on Multi­na­tional Enter­prises and Social Policy, the principles of the United Nations Global Compact, and the OECD Guide­lines for Multi­na­tional Enter­prises. We share the vision of a sustainable future as set out in the United Nations 2030 Agenda for Sustainable Devel­opment, and are working to implement social and environ­mental standards in our supply chains.

Since 2006, the SCoC has codified the ban on child labour as defined by the ILO conven­tions. In 2016, we inten­sified the require­ments our suppliers must meet in the event of imper­mis­sible child labour. In the event that imper­mis­sible child labour is detected at a factory, the supplier is obliged to take remedial measures and preventive measures, and to document them in a traceable manner for future reference.

With regard to our Detox Commitment, we have added an environ­mental requirement to the SCoC: All factories that produce consumer goods for Tchibo must have an effective Chemicals Management System (CMS) in place. It must document the entire lifecycle of chemicals, including their purchase, storage, trans­portation, use, safe disposal, and release of chemicals respec­tively.