Key Performance Indicators
We use a system of informative indicators to continually measure our sustainability-related achievements. The figures testify to the progress we’ve made, but also point to necessary improvements, and thus form the basis for managing our sustainability activities on the way to becoming a 100% sustainable business.
As in the preceding years, in 2016 we report on developments in our value chains and action areas in a transparent, fact-focused manner based on indices and key performance indicators. We use performance indicators to manage and further develop our key sustainability activities and to focus our reporting on the topics that are salient for Tchibo.
The 2014 to 2016 indicators refer to the calendar year in each case, and to the sustainability-relevant business activities of Tchibo GmbH and sites in Germany. Our international subsidiaries are also covered provided they use centrally controlled processes. Beyond the indicators for the Coffee and Consumer Goods businesses, the figures also include data on transport-related CO₂-emissions. No prior-year figures are shown for selected indicators which were fundamentally revised or surveyed for the first time in 2016.
The purchasing and production figures refer to the quantities purchased or produced in the reporting year. Any divergences in the scope of the reporting are indicated accordingly. Each of the figures is separately rounded off, which can lead to slight discrepancies in the sum totals.
We changed the methodology for calculating CO₂ emissions in the supply chain and at our sites in 2016, thereby adapting these indicators to the latest accounting standards and ensuring the validity of the data.
Indicators for the 2016 calendar year that were audited by an independent auditing company are labelled with a certification mark . Indicators for the 2014 calendar year that were audited by another independent auditing company are labelled with another certification mark .
The complete audit certificate can be found here.
|Sustainable Business Governance||Unit||2014||2015||2016|
|Coffee value chain||Unit||2014||2015||2016|
Share of green coffees covered by the Tchibo Sustainability Concept as a percentage of the total volume of green coffee that was delivered to Tchibo and third-party roasting plants for production during the reporting period.
Tchibo Joint Forces!® projects
Number of projects that are ongoing or have been completed under the Tchibo Joint Forces!® program since 2011.
|Non Food value chain||Unit||2014||2015||2016|
Portfolio of producers and Strategic approach
Number of producers who produced Non Food items for Tchibo in the main selling year (Hauptverkaufsjahr - HVK)
Share of producers who have signed the Social and Environmental Code of Conduct (SCoC).
Share of directly purchased projects as a percentage of all purchasing projects.
Number of producers who have participated in the Worldwide Enhancement of Social Quality (WE) qualification program since 2007.
WE Producers in HVK
Number of WE producers who produced for Tchibo in the main selling year (HVK).
Share of purchasing projects that was realized using WE Producers.
WE purchasing volume
Share of purchasing volume that was realized through WE Producers.
WE purchasing volume in at-risk countries2
Share of purchasing volumes from at-risk countries that was produced by WE producers.
Core suppliers (number)
Number of suppliers with master contracts. Known as ‘core suppliers’, they can have goods produced for Tchibo at more than one producer/factory.
Core suppliers (share)
Share of core suppliers as a percentage of purchasing projects.
Share of purchasing projects per manufacturing country.
WE country coverage
Share of purchasing projects at WE Producers as a percentage of total purchasing projects per manufacturing country.
|Social and environmental audits: Monitoring|
Social and environmental audits by type of audit
Number of internal and external Social and environmental audits performed, by type of audit.
Social and environmental audits by country
Number of internal and external social and environmental audits performed, by producing country.
|Sustainable Resources and Products6|
Responsibly produced cotton
Share of textiles made from/with ‘Organic Cotton’, ‘Cotton made in Africa’, ‘Better Cotton Initiative’, ‘Appachi ECO-LOGIC Cotton’, or GOTS.7
Sustainable man-made cellulose-based fibres
Share of textiles containing man-made cellulose fibres (viscose, Modal, Tencel, and Micro Modal), made from responsible sources and to eco-friendlier standards in cooperation with Lenzing AG.
Wood and paper from responsible sources
Share of products with a wood/cellulose component (except textiles) that are certified compliant with the criteria of the Forest Stewardship Council (FSC®).8
Chrome-free tanned leather
Share of leather products made from chrome-free tanned leather.
Transport-related CO₂e-emissions (average)
CO₂e-emissions caused by the transport of Tchibo products, as a proportion of total ton-kilometres9.
Transport-related CO₂e- emissions (absolute)
CO₂e-emissions caused by the transport of Tchibo products, not adjusted for volume.11
Reduction of transport-related CO₂e-emissions
Decline in transport-related CO₂e-emissions compared with the base year 2006.
|Average CO₂e-emissions in g/tkm||%||-31.5||-27.315||-27.0|
|Absolute CO₂e-emissions in t||%||-53.4||-53.7||-53.0|
Transport-related CO₂e- emissions by mode of transport
Share in transport-related CO₂e-emissions, by mode of transport used.
|Sites and Tchibo Shops|
Energy consumption at sites
Energy used at the Tchibo Shops, the Tchibo Head Office in Hamburg, the warehousing sites in Neumarkt and Gallin and the roasting plants in Berlin and Hamburg.
|By type of energy|
|By type of site|
CO₂ emissions from energy consumption at sites
CO₂ emissions caused by energy consumption at our sites.19
Electricity obtained from renewable energy sources
Share of electricity obtained from renewable sources.
Distances covered on business trips
Total distance traveled by Tchibo employees on business trips.
CO₂ emissions associated with business trips
CO₂ emissions associated with business trips by Tchibo employees.20
Fuel consumption of the Tchibo fleet of cars and associated CO₂ emissions
CO₂ emissions from fuel consumed by the Tchibo fleet of cars.
|CO₂ emissions (average)||g/km||119||116||113|
|Packaging and waste|
Packaging materials brought into circulation
Volume of packaging materials brought into circulation by Tchibo.
|Reduction in the free provision of plastic bags at Tchibo Shops.21|
Waste at Tchibo sites
Waste generated at Tchibo’s administrative, production and warehousing sites.
Waste at warehousing sites operated by service providers
Waste generated at warehousing sites operated by service providers (that Tchibo cooperates with).
Waste by type and disposal method
Total volume of waste broken down by hazardous vs. non-hazardous waste and by disposal method.
Annual water consumption at administrative offices in Hamburg and at warehousing sites.
The figures shown refer both to full-time and part-time employees, not counting interns, employees not covered by statutory wage continuation requirements, and employees on maternal or parental leave.
Trainees and apprentices
Number of apprentices and trainees, by gender.
Employees by area of deployment
Number of Employees broken down by area of deployment and gender.
Employees by type of employment
Share of employees with a full-time or part-time employment contract, by gender.
Employees by type of contract
Share of employees with a permanent or temporary employment contract, by gender
|Distribution of wage levels23|
Higher wage levels
Age structure of the total workforce, shown in 3 age groups (<30 years old, 30-50 years old, >50 years old), by gender.
< 30 y.o.
> 50 y.o.
Share of German citizens, EU citizens, and non-EU citizens.
Employees with disabilities
Share of employees with disabilities in the total workforce, by business unit.
|New hires and exits|
New hires (not including apprentices and trainees), by age group, gender and area of deployment.
|By age group and gender|
< 30 y.o.
> 50 y.o.
|By area of deployment and gender|
New apprentices and trainees
Number of new apprentices and trainees, by gender.
Fluctuation / Churn rate
Employee departures in relation to the average headcount, by area of deployment and gender.
|By area of deployment and gender|
Reasons for leaving
Reasons for leaving, by type and gender.
Termination by employees
Occupational disability / incapacity to work
Exits without provision of reasons
|Hours of training24|
Completed apprenticeships / traineeships
Number of apprentices and trainees who completed their training, by area of deployment and gender.
Employees on Parental leave
Number of Employees on full parental leave (i.e. not employed part-time while on leave).
Integration of parental leavers after 3 Months
Share of employees who were working at Tchibo again within 3 months after the end of a parental leave lasting at least 3 months.
|Occupational health management|
Workplace accidents per 1,000 Employees
Workplace accidents per 1,000 Employees (not counting smaller accidents; cumulated across our production and warehousing sites, Tchibo Shops, and administrative offices)
Days of absence
Number of paid sick days in relation to the average number of employees
|By area of deployment and gender|
Rate of absence
Share of paid sick hours in relation to total number of target working hours, for a 12-month period.
|By area of deployment and gender|
Number of work-related fatalities in the total workforce and at independent contractors.
1 In 2016 we reduced the share of green coffee grades validated according to the 4C Basic Standard, and used the freed-up funds for the ‘Mainstreaming Sustainable Coffee Production’ initiative
2 In the reporting period, we treated all manufacturing countries (see also the ones listed under “Others”) except EU countries, Israel, Japan, Switzerland, South Korea and the U.S. as at-risk countries. These latter countries were ruled out in a risk analysis, as they have other effective mechanisms in place for ensuring compliance with social and environmental standards (e.g. a functioning legal system, press freedom and tighter controls by government agencies).
3 Other in 2014: 27 Countries: AT. BA. BG. CH. CZ. DK. EG. ES. ET. FR. HU. ID. IL. IT. KH. LA. LB. LK. MY. NL. PK. PL. RO. TH. TN. TW and VN; in 2015: 30 Countries: AT. BA. BG. CH. CZ. EG. ET. FR. HU. ID. IL. IT. JP. KH. LA. LB. LK. LT. MM. MY. NL. PK. PL. RO. SI. SK. TH. TN. TW and VN; in 2016: 33 Countries: AT. BA. CH. CZ. DK. EG. ES. ET. GB. HU. ID. IL. IT. KH. KR. LA. LB. LK. LV. MM. MY. NL. PH. PK. PL. PT. RO. SK. TH. TN. TW. UA and VN.
4 Increase in the number of audits due to audits at upstream suppliers (e.g. packaging and other preliminary stages) and minimum wage audits in Germany.
5 Other in 2014: Egypt. Dominican Republic. Hong Kong. Laos. Lebanon. Malaysia. Myanmar. Pakistan. Sri Lanka. Taiwan. Ukraine. Cyprus. Other 2015: Egypt. Bosnia-Herzegovina Germany. Britain. Lebanon, Malaysia. Macedonia. Myanmar. Sri Lanka. Pakistan. Taiwan. Tunisia. Ukraine. Other in 2016: Taiwan. Myanmar. Romania. Malaysia. Philippines. Sri Lanka. Macedonia. Czech Republic and Poland.
6 In the past, the project number of the main selling period (HVK) of the following year was used as the basis for the indicators relating to sustainable resources and products. For the reporting year 2015, we for the first time used the numbers from the main selling period (HVK) of the reporting year in question. This has also changed the indicators retrospectively.
7 Tchibo terminated its membership in the Better Cotton Initiative (BCI) in 2015. In 2016, we started offering textiles from the Appachi ECO-LOGIC initiative.
8 The indicator calculated for 2016 is an approximate value, as we are in the process of revising the recording and evaluation of our indicators.
9 Ton-kilometres are a common unit of measurement in goods transport. It is calculated from the weight of the transported goods in tons, multiplied by the distance covered in kilometres.
10 The change in the Non Food business model led to an increase in air and truck transports in 2016.
11 In 2014, the values were for the first time, and retroactively for 2013, calculated in accordance with DIN EN 16258. CO₂ equivalents (CO₂e) take into account not only carbon dioxide, but also other greenhouse gases such as methane and nitrous oxide.
12 The increase in truck transports can be attributed mainly to the extension of scope to include new B2C relationships and the sharpening of the average route values.
13 The expanded integration of air transports has also reduced the relative savings. All measures involving integrated transports are also included in the reduction programme.
14 The change in the Non Food business model led to an increase in air transport.
15 As part of the resolution to increase the emission savings by another 10%, it was also decided to expand the scope of logistics transports carried out by service providers. The scope expansion will be further rolled-out in the years ahead. This scope expansion has caused a slight reduction in the savings compared to previous years. The resulting expanded integration of air transports has also reduced the relative savings. All measures involving integrated transports are also included in the reduction programme.
16 The expanded integration of air transports has also reduced the relative savings. All measures involving integrated transports are also included in the reduction programme.
17 The change to the Non Food business model led to an increase in air transport.
18 In 2016, Tchibo’s German coffee-roasting plants reduced their energy consumption relative to the roasted coffee production volume by 1.7% YOY (year-over-year). However, total consumption is higher because the production volume rose.
19 The basis for calculating CO₂ emissions from electricity consumption was changed vis-à-vis the Sustainability Report 2014 due to an update of the relevant emission factor. In this report, the updated CO₂ emission factors as defined in “Development over time in the specific carbon dioxide emissions of the German electricity mix: 1990 to 2016”, UBA 15/2017 were used. The calculation basis for gas, district heat and district cooling are the CO₂ equivalent emission factor in accordance with GEMIS 2015, taking into consideration the total lifecycle incl. transports and material input, excluding disposal. The use of the latest emission factors in each case limits a direct comparability with the 2014 and 2015 figures.
20 Calculated based on Öko-Institut emission factors (in accordance with 4.6) or information supplied by the service provider.
21 To calculate the indicator, the sales figures from SAP for the year 2016 were compared with the quantities of disposable bags purchased in 2015. Due to possible changes in inventories, there may be deviations from the actual number of disposable bags given out for the base year 2015.
22 The increased water consumption at the administrative offices in 2016 resulted from a complete draining and replacement of the swimming pool water at the leisure centre of the company headquarters in Hamburg.
23 Until 2015, grouped according to the Hay Group method. Since 2016, based on a new remuneration system that reflects a given job's complexity and value contribution to the company's success.
24 2015 marked the first-time survey of total training hours and employee training. The financial expenditure on this will not be surveyed in future.
25 Trainings that took place either onsite or directly in Tchibo shops are not taken into account.
26 Due to a calculation error, it was necessary to correct the number of work accidents in the previous year from 19 to 32.