SUSTAINABILITY REPORT
2016

Key Perfor­mance Indicators

We use a system of infor­mative indicators to contin­ually measure our sustain­ability-related achieve­ments. The figures testify to the progress we’ve made, but also point to necessary improve­ments, and thus form the basis for managing our sustain­ability activ­ities on the way to becoming a 100% sustainable business.

As in the preceding years, in 2016 we report on devel­op­ments in our value chains and action areas in a trans­parent, fact-focused manner based on indices and key perfor­mance indicators. We use perfor­mance indicators to manage and further develop our key sustain­ability activ­ities and to focus our reporting on the topics that are salient for Tchibo.

The 2014 to 2016 indicators refer to the calendar year in each case, and to the sustain­ability-relevant business activ­ities of Tchibo GmbH and sites in Germany. Our inter­na­tional subsidiaries are also covered provided they use centrally controlled processes. Beyond the indicators for the Coffee and Consumer Goods businesses, the figures also include data on transport-related CO₂-emissions. No prior-year figures are shown for selected indicators which were funda­men­tally revised or surveyed for the first time in 2016.

The purchasing and production figures refer to the quantities purchased or produced in the reporting year. Any diver­gences in the scope of the reporting are indicated accord­ingly. Each of the figures is separately rounded off, which can lead to slight discrep­ancies in the sum totals.

We changed the method­ology for calcu­lating CO₂ emissions in the supply chain and at our sites in 2016, thereby adapting these indicators to the latest accounting standards and ensuring the validity of the data.

Indicators for the 2016 calendar year that were audited by an independent auditing company are labelled with a certi­fi­cation mark . Indicators for the 2014 calendar year that were audited by another independent auditing company are labelled with another certi­fi­cation mark .

The complete audit certificate can be found here.

Sustainable Business Gover­nanceUnit201420152016
Revenues
Tchibo revenues
Total€ bn3.43.43.3
Coffee value chainUnit201420152016

Sustainable Coffee

Share of green coffees covered by the Tchibo Sustain­ability Concept as a percentage of the total volume of green coffee that was delivered to Tchibo and third-party roasting plants for production during the reporting period.

Total%34.3 41.236.3¹

Tchibo Joint Forces!® projects

Number of projects that are ongoing or have been completed under the Tchibo Joint Forces!® program since 2011.

Totalnumber71313
Non Food value chainUnit201420152016

Portfolio of producers and Strategic approach

Producers

Number of producers who produced Non Food items for Tchibo in the main selling year (Hauptverkauf­sjahr - HVK)

Total

number

780690700

SCoC signa­tories

Share of producers who have signed the Social and Environ­mental Code of Conduct (SCoC).

Total

%

100100100

Direct business

Share of directly purchased projects as a percentage of all purchasing projects.

Total

%

64.470.372.0

WE Producers

Number of producers who have partic­i­pated in the Worldwide Enhancement of Social Quality (WE) quali­fi­cation program since 2007.

Total

number

320323342

WE Producers in HVK

Number of WE producers who produced for Tchibo in the main selling year (HVK).

Total

number

230 218202

WE Products

Share of purchasing projects that was realized using WE Producers.

Total

%60.760.859.7

WE purchasing volume

Share of purchasing volume that was realized through WE Producers.

Total

%66.266.866.7

WE purchasing volume in at-risk countries2

Share of purchasing volumes from at-risk countries that was produced by WE producers.

Total

%73.873.871.9

Core suppliers (number)

Number of suppliers with master contracts. Known as ‘core suppliers’, they can have goods produced for Tchibo at more than one producer/factory.

Total

number424241

Core suppliers (share)

Share of core suppliers as a percentage of purchasing projects.

Total

%31.437.038.7
Countries

Producing countries

Share of purchasing projects per manufac­turing country.

  • China
%61.957.462.1
  • Germany
%7.77.85.3
  • Turkey
%6.46.85.4
  • Bangladesh
%4.25.55.0
  • India
%3.13.73.9
  • Other3
%16.718.818.2

WE country coverage

Share of purchasing projects at WE Producers as a percentage of total purchasing projects per manufac­turing country.

  • Ethiopia
%100100
100
  • China
%71.371.262.9
  • Bangladesh
%10010093.3
  • Cambodia
%70.392.693.9
  • Laos
%95.2100100
  • India
%67.374.068.1
  • Turkey
%88.375.993.9
  • Vietnam
%72.976.157.3
Social and environ­mental audits: Monitoring

Social and environ­mental audits by type of audit

Number of internal and external Social and environ­mental audits performed, by type of audit.

Totalnumber586 595488
  • Internal social and environ­mental audits
number439375361
  • External social and environ­mental audits
number1472204127

Social and environ­mental audits by country

Number of internal and external social and environ­mental audits performed, by producing country.

Totalnumber586595488
  • Bangladesh
number 17917
  • China
number407377332
  • India
number676836
  • Indonesia
number81027
  • Cambodia
number51815
  • Thailand
number7 6 2
  • Turkey
number 16 11 15
  • Vietnam
number214312
  • Other5
number385333
Sustainable Resources and Products6

Respon­sibly produced cotton

Share of textiles made from/with ‘Organic Cotton’, ‘Cotton made in Africa’, ‘Better Cotton Initiative’, ‘Appachi ECO-LOGIC Cotton’, or GOTS.7

Total%858080

Sustainable man-made cellulose-based fibres

Share of textiles containing man-made cellulose fibres (viscose, Modal, Tencel, and Micro Modal), made from respon­sible sources and to eco-friendlier standards in cooper­ation with Lenzing AG.

Total%606481

Wood and paper from respon­sible sources

Share of products with a wood/cellulose component (except textiles) that are certified compliant with the criteria of the Forest Stewardship Council (FSC®).8

Total%57 4040

Chrome-free tanned leather

Share of leather products made from chrome-free tanned leather.

Total%6598100
EnvironmentUnit201420152016
Logistics

Transport-related CO₂e-emissions (average)

CO₂e-emissions caused by the transport of Tchibo products, as a proportion of total ton-kilometres9.

Totalg/tkm13.0414.3614.5010

Transport-related CO₂e- emissions (absolute)

CO₂e-emissions caused by the transport of Tchibo products, not adjusted for volume.11

Total

t59,83759,47760,072
  • Ocean-going vessels
t33,26526,69518,330
  • Truck
t20,38422,49127,36312
  • Rail
t4,2744,2644,229
  • Air
t1,8405,9991310,12014
  • Inland waterway vessels
t744730

Reduction of transport-related CO₂e-emissions

Decline in transport-related CO₂e-emissions compared with the base year 2006.

Average CO₂e-emissions in g/tkm%-31.5-27.315-27.0
Absolute CO₂e-emissions in t%-53.4-53.7-53.0

Transport-related CO₂e- emissions by mode of transport

Share in transport-related CO₂e-emissions, by mode of transport used.

  • Ocean-going vessels
%55.644.930.5
  • Truck
%34.137.845.612
  • Rail
%7.17.17.0
  • Air
%3.110.11616.917
  • Inland waterway vessels
%0.10.10.1
Sites and Tchibo Shops

Energy consumption at sites

Energy used at the Tchibo Shops, the Tchibo Head Office in Hamburg, the warehousing sites in Neumarkt and Gallin and the roasting plants in Berlin and Hamburg.

TotalMWh117,246117,070116,479
By type of energy
  • Electricity
MWh55,61655,99353,786
  • Gas
MWh56,33855,78456,627
  • District heat
MWh3,9974,0694,883
  • District cooling
MWh1,2951,2241,183
By type of site
  • Admin­is­trative (offices)
MWh10,86610,73911,293
  • Tchibo Shops
MWh20,82521,76120,038
  • Roasting plants
MWh73,829 72,64372,71818
  • Warehouses
MWh11,72611,92712.430

CO₂ emissions from energy consumption at sites

CO₂ emissions caused by energy consumption at our sites.19

Totalt47,30745,48044,310
  • Electricity
t31,646 29,95628,345
  • Gas
t14,08513,94614,157
  • District heat
t1,1911,2131,455
  • District cooling
t386365352

Electricity obtained from renewable energy sources

Share of electricity obtained from renewable sources.

Total%100100100
  • Admin­is­trative (offices)
%100100100
  • Tchibo Shops
%100100100
  • Roasting plants
%100100100
  • Warehouses
%100100100
Mobility

Distances covered on business trips

Total distance traveled by Tchibo employees on business trips.

Total

km32,999.88530,501.13927,956.197
  • Company vehicles
km15,474.00415,000.62914,456.564
  • Air
km13,971.86212,620.59810,933.774
  • Rail
km3,155.5662,570.2922,264.834
  • Rental cars
km398,453309,620301,025

CO₂ emissions associated with business trips

CO₂ emissions associated with business trips by Tchibo employees.20

Total

t3,8564,0823,749
  • Company vehicles
t2,4702,5402,400
  • Air
t1,2281,4181,236
  • Rail
t1088474
  • Rental cars
t514038

Fuel consumption of the Tchibo fleet of cars and associated CO₂ emissions

CO₂ emissions from fuel consumed by the Tchibo fleet of cars.

CO₂ emissionst2,4702,5402,400
CO₂ emissions (average)g/km119116113

Fuel consumption

1.000 l944971918
Packaging and waste

Packaging materials brought into circu­lation

Volume of packaging materials brought into circu­lation by Tchibo.

Total

t20,46219,17218,668
  • Paper/ cardboard
t15,47114,23113,606
  • Plastics
t2,3562,1162,619
  • Composite packaging
t2,1722,3282,024
  • Glass
t434454386
  • Aluminium
t6813
  • Tin
t17239
  • Other
t71211
Reduction in the free provision of plastic bags at Tchibo Shops.21

Total

%

-

-

87

Waste at Tchibo sites

Waste generated at Tchibo’s admin­is­trative, production and warehousing sites.

Total

t12,821.5113,012.0010,501.79
  • Paper and cardboard
t9,880.598,104.206,289.90
  • Municipal waste
t975,662,186.991,505.88
  • Waste from the production and processing of food
t1,455.301,557.351,695.44
  • Mixed foil
t233.40377.76198.61
  • Plastic waste
t165.62175.89126.93
  • Bulky waste
t9.63313.8161.97
  • Wood
t96.3193.81543.57
  • Glass
t1.500.000.00
  • Used appli­ances
t7.00181.85155.90
  • Hazardous waste (according to the Waste Catalogue Ordinance)
t3.508.502.30
  • Waste from construction and demolition
t0.0011.841.42

Waste at warehousing sites operated by service providers

Waste generated at warehousing sites operated by service providers (that Tchibo cooperates with).

Total

t5,645.166,748.646,573.25
  • Paper and cardboard
t4,740.785,665.605,241.13
  • Municipal waste
t570.12373.81546.01
  • Waste from the production and processing of food
t2.500.000.00
  • Mixed foil
t167.30199.29163.93
  • Plastic waste
t2.351.530.00
  • Bulky waste
t63.35454.50622.18
  • Wood
t98.7653.880.00
  • Glass
t0.000.000.00
  • Ceramics
t0.000.230.00
  • Used appli­ances
t0.000.000.00
  • Hazardous waste (according to the Waste Catalogue Ordinance)
t0.000.000.00
  • Waste from construction and demolition
t0.000.000.00

Waste by type and disposal method

Total volume of waste broken down by hazardous vs. non-hazardous waste and by disposal method.

Hazardous waste

t3.508.502.30

Non-hazardous Waste

t12,818.0119,752.1417,072.74
  • Compost
t1,538.16159.821,528.89
  • Recycle
t10,254.4118,721.1714,748.16
  • Incin­er­ation
t769.08773.38725.86
  • Landfill
t256.3697.7769.83
Wasser

Water consumption

Annual water consumption at admin­is­trative offices in Hamburg and at warehousing sites.

Total

m337,27932,59339,103
  • Admin­is­trative sites

m326,40024,62332,01122
  • Warehousing sites

m310,8797,9707,092
Employees Unit201420152016
Personnel structure

Employees

The figures shown refer both to full-time and part-time employees, not counting interns, employees not covered by statutory wage contin­u­ation require­ments, and employees on maternal or parental leave.

Totalnumber8,2647,7157,481
  • Women

number

6,7386,2216,024
  • Men

number

1,5261,4941,457

Trainees and appren­tices

Number of appren­tices and trainees, by gender.

Appren­tices

number

151160145
  • Women

number

9310495
  • Men

number

585650

Trainees

number

843
  • Women

number

633
  • Men

number

210

Employees by area of deployment

Number of Employees broken down by area of deployment and gender.

 

Tchibo Shops

number

5,2714,8044,612
  • Women

number

5,1574,7044,510
  • Men

number

114100102

Back office

number

2,4982,4232,396
  • Women

number

1,4661,4121,415
  • Men

number

1,0321,011981

Sales force

number

308292279
  • Women

number

948479
  • Men

number

214208200

Roasting plants

number

187196194
  • Women

number

212120
  • Men

number

166175174

Employees by type of employment

Share of employees with a full-time or part-time employment contract, by gender.

Part-time

%66.665.465.7
  • Women
%96.596.396.1
  • Men
%3.53.73.9

Full-time

%33.434.634.3
  • Women
%51.851.050.8
  • Men
%48.249.049.2

Employees by type of contract

Share of employees with a permanent or temporary employment contract, by gender

Permanent

%82.886.087.9
  • Women
%80.480.280.2
  • Men
%19.619.819.8

Temporary

%17.214.012.1
  • Women
%90.689.086.9
  • Men
%9.411.013.1
Distri­bution of wage levels23

Level 7-5

%50.550.554.0
  • Women
%58.751.756.9
  • Men
%41.342.943.1

Level 4

%38.638.936.7
  • Women
%52.953.454.7
  • Men
%47.146.645.3

Level 3-2

%9.99.58.3
  • Women

%36.035.739.0
  • Men
%64.064.361.0

Higher wage levels

%1.01.01.0
  • Women
%17.413.013.6
  • Men
%82.687.086.4

Age structure

Age structure of the total workforce, shown in 3 age groups (<30 years old, 30-50 years old, >50 years old), by gender.

< 30 y.o.

%16.714.314.6
  • Women
%80.979.078.5
  • Men
%19.121.021.5

30-50 y.o.

%54.053.450.8
  • Women
%80.679.679.5
  • Men
%19.420.420.5

> 50 y.o.

%29.332.434.6
  • Women
%83.683.182.9
  • Men
%16.416.917.1

Nation­al­ities

Share of German citizens, EU citizens, and non-EU citizens.

German citizens

%93.493.592.9

EU citizens

%3.33.53.9

Non-EU citizens

%3.33.03.2

Employees with disabil­ities

Share of employees with disabil­ities in the total workforce, by business unit.

Tchibo GmbH

%5.15.46.1

Tchibo Manufac­turing

%10.211.012.2

Average share

%5.25.56.3
New hires and exits

New hires

New hires (not including appren­tices and trainees), by age group, gender and area of deployment.

Total

number

1,2168851,019
  • Women

number

1,041754844
  • Men

number

175131175
By age group and gender

< 30 y.o.

number

533397513
  • Women

number

463348415
  • Men

number

704998

30-50 y.o.

number

587428435
  • Women

number

494349362
  • Men

number

937973

> 50 y.o.

number

966071
  • Women

number

845767
  • Men

number

1234
By area of deployment and gender

Tchibo Shops

number

984670757
  • Women

number

925638696
  • Men

number

593461

Back office

number

204187230
  • Women

number

106111139
  • Men

number

987691

Sales force

number

261622
  • Women

number

967
  • Men

number

171015

Roasting plants

number

21210
  • Women

number

112
  • Men

number

1118

New appren­tices and trainees

Number of new appren­tices and trainees, by gender.

Appren­tices

number

435729
  • Women

number

234018
  • Men

number

201711

Trainees

number

632
  • Women

number

432
  • Men

number

200

Fluctu­ation / Churn rate

Employee depar­tures in relation to the average headcount, by area of deployment and gender.

Total

%9.510.210.9
  • Women
%10.110.710.9
  • Men
%6.78.110.6
By area of deployment and gender

Tchibo Shops

%1212.212.3
  • Women
%11.612.011.6
  • Men
%32.525.050.8

Back office

%5.37.28.9
  • Women
%5.46.78.9
  • Men
%5.28.08.9

Sales force

%5.96.08.8
  • Women
%8.59.712.1
  • Men
%4.74.27.3

Roasting plants

%33.53.0
  • Women
%004.2
  • Men
%3.44.02.8

Reasons for leaving

Reasons for leaving, by type and gender.

Termi­nation by employees

%74.071.468.0
  • Women
%89.788.484.5
  • Men
%10.311.615.5

Amicable disso­lu­tions

%20.123.425.8
  • Women
%84.378.977.2
  • Men
%15.721.122.8

Occupa­tional disability / incapacity to work

%1.41.71.7
  • Women
%10010093.3
  • Men
%006.7

Death

%0.70.70.8
  • Women
%66.766.785.7
  • Men
%33.333.314.3

Exits without provision of reasons

%3.72.93.8
  • Women
%65.669.270.6
  • Men
%34.430.829.4
Talent management
Hours of training24

Total

hours

-

31,875.536,38125
Employee training

Total

number

-

2,9393,52425

Completed appren­tice­ships / trainee­ships

Number of appren­tices and trainees who completed their training, by area of deployment and gender.

Total

number

593925
  • Shop

number

321415
  • Back office

number

22218
  • Sales force

number

000
  • Roasting plants

number

542
  • Women

number

362319
  • Men

number

23166
Work-life balance

Employees on Parental leave

Number of Employees on full parental leave (i.e. not employed part-time while on leave).

Total

number

138128167
  • Tchibo Shops

number

827569
  • Back office

number

504991
  • Sales force

number

547
  • Roasting plants

number

100

Integration of parental leavers after 3 Months

Share of employees who were working at Tchibo again within 3 months after the end of a parental leave lasting at least 3 months.

Total

%71.566.072
  • Tchibo Shops
%73.065.074
  • Back office
%70.074.079
  • Sales force
%80.025.043
  • Roasting plants
%100.000
Occupa­tional health management

Workplace accidents per 1,000 Employees

Workplace accidents per 1,000 Employees (not counting smaller accidents; cumulated across our production and warehousing sites, Tchibo Shops, and admin­is­trative offices)

Total

number

22322625

Days of absence

Number of paid sick days in relation to the average number of employees

Total

number

11.711.812.3
  • Women

number

12.612.512.8
  • Men

number

7.78.810.0
By area of deployment and gender

Tchibo Shops

number

13.513.313.5
  • Women

number

13.513.313.5
  • Men

number

10.410.813.9

Back office

number

8.69.310.0
  • Women

number

9.61010.5
  • Men

number

7.18.19.2

Sales force

number

67.66.8
  • Women

number

6.810.98.5
  • Men

number

5.666.0

Roasting plants

number

12.71517.6
  • Women

number

17.814.621.6
  • Men

number

121517.0

Rate of absence

Share of paid sick hours in relation to total number of target working hours, for a 12-month period.

Total

%4.54.74.8
  • Women
%4.95.05.0
  • Men
%3.23.84.1
By area of deployment and gender

Tchibo Shops

%5.25.15.2
  • Women
%5.25.15.2
  • Men
%4.54.16.1

Back office

%3.94.34.4
  • Women
%4.54.94.8
  • Men
%3.13.63.9

Sales force

%2.63.33.0
  • Women
%3.25.24.1
  • Men
%2.32.52.5

Roasting plants

%5.46.27.3
  • Women
%8.26.99.7
  • Men
%56.17.0

Work-related fatal­ities

Number of work-related fatal­ities in the total workforce and at independent contractors.

Total

number000
Footnotes

1 In 2016 we reduced the share of green coffee grades validated according to the 4C Basic Standard, and used the freed-up funds for the ‘Mainstreaming Sustainable Coffee Production’ initiative

2 In the reporting period, we treated all manufac­turing countries (see also the ones listed under “Others”) except EU countries, Israel, Japan, Switzerland, South Korea and the U.S. as at-risk countries. These latter countries were ruled out in a risk analysis, as they have other effective mecha­nisms in place for ensuring compliance with social and environ­mental standards (e.g. a functioning legal system, press freedom and tighter controls by government agencies).

3 Other in 2014: 27 Countries: AT. BA. BG. CH. CZ. DK. EG. ES. ET. FR. HU. ID. IL. IT. KH. LA. LB. LK. MY. NL. PK. PL. RO. TH. TN. TW and VN; in 2015: 30 Countries: AT. BA. BG. CH. CZ. EG. ET. FR. HU. ID. IL. IT. JP. KH. LA. LB. LK. LT. MM. MY. NL. PK. PL. RO. SI. SK. TH. TN. TW and VN; in 2016: 33 Countries: AT. BA. CH. CZ. DK. EG. ES. ET. GB. HU. ID. IL. IT. KH. KR. LA. LB. LK. LV. MM. MY. NL. PH. PK. PL. PT. RO. SK. TH. TN. TW. UA and VN.

4 Increase in the number of audits due to audits at upstream suppliers (e.g. packaging and other prelim­inary stages) and minimum wage audits in Germany.

5 Other in 2014: Egypt. Dominican Republic. Hong Kong. Laos. Lebanon. Malaysia. Myanmar. Pakistan. Sri Lanka. Taiwan. Ukraine. Cyprus. Other 2015: Egypt. Bosnia-Herze­govina Germany. Britain. Lebanon, Malaysia. Macedonia. Myanmar. Sri Lanka. Pakistan. Taiwan. Tunisia. Ukraine. Other in 2016: Taiwan. Myanmar. Romania. Malaysia. Philip­pines. Sri Lanka. Macedonia. Czech Republic and Poland.

6 In the past, the project number of the main selling period (HVK) of the following year was used as the basis for the indicators relating to sustainable resources and products. For the reporting year 2015, we for the first time used the numbers from the main selling period (HVK) of the reporting year in question. This has also changed the indicators retro­spec­tively.

7 Tchibo termi­nated its membership in the Better Cotton Initiative (BCI) in 2015. In 2016, we started offering textiles from the Appachi ECO-LOGIC initiative.

8 The indicator calcu­lated for 2016 is an approx­imate value, as we are in the process of revising the recording and evalu­ation of our indicators.

9 Ton-kilometres are a common unit of measurement in goods transport. It is calcu­lated from the weight of the trans­ported goods in tons, multi­plied by the distance covered in kilometres.

10 The change in the Non Food business model led to an increase in air and truck trans­ports in 2016.

11 In 2014, the values were for the first time, and retroac­tively for 2013, calcu­lated in accor­dance with DIN EN 16258. CO₂ equiv­a­lents (CO₂e) take into account not only carbon dioxide, but also other green­house gases such as methane and nitrous oxide.

12 The increase in truck trans­ports can be attributed mainly to the extension of scope to include new B2C relation­ships and the sharp­ening of the average route values.

13 The expanded integration of air trans­ports has also reduced the relative savings. All measures involving integrated trans­ports are also included in the reduction programme.

14 The change in the Non Food business model led to an increase in air transport.

15 As part of the resolution to increase the emission savings by another 10%, it was also decided to expand the scope of logistics trans­ports carried out by service providers. The scope expansion will be further rolled-out in the years ahead. This scope expansion has caused a slight reduction in the savings compared to previous years. The resulting expanded integration of air trans­ports has also reduced the relative savings. All measures involving integrated trans­ports are also included in the reduction programme.

16 The expanded integration of air trans­ports has also reduced the relative savings. All measures involving integrated trans­ports are also included in the reduction programme.

17 The change to the Non Food business model led to an increase in air transport.

18 In 2016, Tchibo’s German coffee-roasting plants reduced their energy consumption relative to the roasted coffee production volume by 1.7% YOY (year-over-year). However, total consumption is higher because the production volume rose.

19 The basis for calcu­lating CO₂ emissions from electricity consumption was changed vis-à-vis the Sustain­ability Report 2014 due to an update of the relevant emission factor. In this report, the updated CO₂ emission factors as defined in “Devel­opment over time in the specific carbon dioxide emissions of the German electricity mix: 1990 to 2016”, UBA 15/2017 were used. The calcu­lation basis for gas, district heat and district cooling are the CO₂ equiv­alent emission factor in accor­dance with GEMIS 2015, taking into consid­er­ation the total lifecycle incl. trans­ports and material input, excluding disposal. The use of the latest emission factors in each case limits a direct compa­ra­bility with the 2014 and 2015 figures.

20 Calcu­lated based on Öko-Institut emission factors (in accor­dance with 4.6) or infor­mation supplied by the service provider.

21 To calculate the indicator, the sales figures from SAP for the year 2016 were compared with the quantities of disposable bags purchased in 2015. Due to possible changes in inven­tories, there may be devia­tions from the actual number of disposable bags given out for the base year 2015.

22 The increased water consumption at the admin­is­trative offices in 2016 resulted from a complete draining and replacement of the swimming pool water at the leisure centre of the company headquarters in Hamburg.

23 Until 2015, grouped according to the Hay Group method. Since 2016, based on a new remuner­ation system that reflects a given job's complexity and value contri­bution to the company's success.

24 2015 marked the first-time survey of total training hours and employee training. The financial expen­diture on this will not be surveyed in future.

25 Trainings that took place either onsite or directly in Tchibo shops are not taken into account.

26 Due to a calcu­lation error, it was necessary to correct the number of work accidents in the previous year from 19 to 32.