SUSTAINABILITY REPORT2017

Key Perfor­mance Indicators

GRI 102-48

We use a system of infor­mative indicators to contin­ually measure our sustain­ability-related achieve­ments. The figures testify to the progress we’ve made, but also point to necessary improve­ments, and thus form the basis for managing our sustain­ability activ­ities on the way to becoming a 100% sustainable business.

As in the preceding years, in 2017 we report on devel­op­ments in our value chains and action areas in a trans­parent, fact-focused manner based on indices and key perfor­mance indicators. We use perfor­mance indicators to manage and further develop our key sustain­ability activ­ities and to focus our reporting on the topics that are salient for Tchibo.

The 2015 to 2017 indicators refer to the calendar year in each case, and to the sustain­ability-relevant business activ­ities of Tchibo GmbH and sites in Germany. Our inter­na­tional subsidiaries are also covered provided they use centrally controlled processes. Beyond the indicators for the Coffee and Consumer Goods businesses, the figures also include data on transport-related CO2-emissions. No prior-year figures are shown for selected indicators which were funda­men­tally revised or surveyed for the first time in 2016.

The purchasing and production numbers relate to the quantities purchased or produced in the year under review. For selected indicators that were funda­men­tally revised or collected for the first time in 2017, no prior-year values are reported. Other differing scopes of appli­cation, or indicators which were not available at the time of publi­cation, or that are based on approx­i­ma­tions, are noted accord­ingly. The figures are individ­ually rounded, which may lead to minor devia­tions in the totals.

Indicators for the 2017 calendar year that were audited by an independent auditing company are marked with the audit symbol , indicators for the 2016 calendar year with the audit symbol . The complete test report can be found here. 

Sustainable Business Gover­nance

Unit

2015

20162017

Revenues

Tchibo revenues

Total

€ bn

3.4

3.3

Available from 08/2018


Coffee value chain                                                            


Unit

2015       

2016

2017

Sustainable coffee

Share of certified (Fairtrade, Rainforest Alliance, UTZ, Bio) and 4C-validated green coffee in the total quantity of green coffee delivered to roasting plants for production during the reporting period.

Total

%

41.2

36.3

26.4

Projekte im Rahmen von Tchibo Joint Forces!®

Number of projects that are ongoing or have been completed under the Tchibo Joint Forces!® program since 2011.

Total

number

13

13

16


Non Food value chain

 

Unit

2015       

2016

2017

Producers

Number of producers who produced Non Food items for Tchibo in the main selling year (Hauptverkauf­sjahr - HVK)

Total

number

690

700 

616

SCoC signa­tories

Share of producers who have signed the Social and Environ­mental Code of Conduct (SCoC).

Total

%

100

100

100

Direct business

Share of directly purchased projects as a percentage of all purchasing projects.

Total

%

70.3

72.0

76.4

WE Producers

Number of producers who have partic­i­pated in the Worldwide Enhancement of Social Quality (WE) quali­fi­cation program since 2007.

Total

number

323

342

364  

WE Producers in HVK

Number of WE producers who produced for Tchibo in the main selling year (HVK).

Total

number

218

 

 

 

202

197 

WE Products

Share of purchasing projects that was realized using WE Producers.

Total

%

60.8

59.7

62.2

WE purchasing volume

Share of purchasing volume that was realized through WE Producers.

Total

%

66.8

66.7

70.1

WE purchasing volume in at-risk countries3

Share of purchasing volumes from at-risk countries that was produced by WE producers.

Total

%

73.8

71.9

72.0

Producing countries

Share of purchasing projects per manufac­turing country.

China

%

57.4

62.1

55.7

Germany

%

7.8

5.3

6.2

Turkey

%

6.8

5.4

5.8

Bangladesh

%

5.5

5.0

7.7

India

%

3.7

3.9

5.0

Other4

%

18.8

18.2

19.5

WE country coverage

Share of purchasing projects at WE Producers as a percentage of total purchasing projects per manufac­turing country.

Ethiopia

%

100

100

100

China

%

71.2

62.9

66.5

Bangladesh

%

100

93.3

100

Cambodia

%

92.6

93.9

91.9

Laos

%

100

100

100

India

%

74.0

68.1

64.6

Turkey

%

75.9

93.9

87.2

Vietnam

%

76.1

57.3

31.4

Social and environ­mental audits by type of audit

Number of internal and external Social and environ­mental audits performed, by type of audit.

Total

number

595

488

612

Internal social and environ­mental audits

number

375

361

379

External social and environ­mental audits

number

2205

127

233

Social and environ­mental audits by country

Number of internal and external social and environ­mental audits performed, by producing country.

 

 

 

 

Total

number

595

488

612

Bangladesh

number

9

17

31

China

number

377

332

401

India

number

68

36

46

Indonesia

number

10

27

12

Cambodia

number

18

15

10

Thailand

number

6

2

6

Turkey

number

11

15

11

Vietnam

number

43

12

52

Other6

number

53

33

43

Respon­sibly produced cotton

Share of textiles made from/with ‘Organic Cotton’, ‘Cotton made in Africa’, ‘Better Cotton Initiative’, ‘Appachi ECO-LOGIC Cotton’, or GOTS.7

Total

%

80

80

80

Sustainable man-made cellulose-based fibres

Share of textiles containing man-made cellulose fibres (viscose, Modal, Tencel, and Micro Modal), made from respon­sible sources and to eco-friendlier standards in cooper­ation with Lenzing AG.

Total

%

64

81

78

Wood and paper from respon­sible sources

Share of products with a wood/cellulose component (except textiles) that meet the FTS standard (trace­ability in accor­dance with EU Timber Regulation)

Total

%

100

100

100

Wood and paper from respon­sible sources

Share of products with a wood/cellulose component (except textiles) that are certified according to Forest Stewardship Council (FSC®) criteria or that are regionally sourced.8

Total

%

40

40

58

Chrome-free tanned leather

Share of leather products made from chrome-free tanned leather.

Total

%

98

100

100


Environment

 

Unit

2015

2016

2017

Logistics

Transport-related CO2e-emissions (average)9

CO2e-emissions caused by the transport of Tchibo products, as a proportion of total ton-kilometres10.

Total11

g/tkm

14.36

14.50

15.68

Transport-related CO2e- emissions (absolute)

CO2e-emissions caused by the transport of Tchibo products, not adjusted for volume.

 

 

 

 

Total11

t

59,477

60,072 

63,994

Ocean-going vessels

t

26,695

18,330 

17,333

Truck

t

22,491

27,36312 

27,932

Rail

t

4,264

4,229 

5,709

Air

t

5,999

10,120 

12,981

Inland waterway vessels

t

47

30 

39.82

Reduction of transport-related CO2e-emissions

Decline in transport-related CO2e-emissions compared with the base year 2006.

Average CO2e-emissions in g/tkm

%

–27.3

–27.0

–20.6

Absolute CO2e-emissions in t

%

–53.7

–53.0

–50.2

Transport-related CO2e- emissions by mode of transport

Share in transport-related CO2e-emissions, by mode of transport used.

 

 

 

Ocean-going vessels

%

44.9

30.5

27.1

Truck

%

37.8

45.6

43.7

Rail

%

7.1

7.0

8.9

Air

%

10.1

16.9

20.3

Inland waterway vessels

%

0.1

0.1

0.1

Sites and Tchibo Shops

Energy consumption at sites

Energy used at the Tchibo Shops, the Tchibo Head Office in Hamburg, the warehousing sites in Neumarkt and Gallin and the roasting plants in Berlin and Hamburg.

 

 

 

 

 

 

 

 

 

Total

MWh

117,070

116,479

115,558

By type of energy

Electricity

MWh

55,993

53,786

53,223

Gas

MWh

55,784

56,627

56,201

District heat

MWh

4,069

4,883

4,626

District cooling

MWh

1,224

1,183

1,295

By type of site

Admin­is­trative (offices)

MWh

10,739

11,293

11,268

Tchibo Shops

MWh

21,761

20,038

19,750

Roasting plants

MWh

72,643

72,718

72,239

Warehouses

MWh

11,927

12,430

12,301

CO2 emissions from energy consumption at sites

CO2 emissions caused by energy consumption at our sites.13

 

 

Total

t

45,480

44,310

43,976

Electricity

t

29,956

28,345

28,161

Gas

t

13,946

14,157

14,050

District heat

t

1,213

1,455

1,378

District cooling

t

365

352

386

Electricity obtained from renewable energy sources

Share of electricity obtained from renewable sources.

 

 

 

Total

%

100

100

100

Admin­is­trative (offices)

%

100

100

100

Tchibo Shops

%

100

100

100

Roasting plants

%

100

100

100

Warehouses

%

100

100

100

Mobility

Distances covered on business trips

Total distance traveled by Tchibo employees on business trips.

 

 

 

Total

km

30,501,139

27,956,197

27,361,712

Company vehicles

km

15,000,629

14,456,564

14,113,787

Air

km

12,620,598

10,933,774

9,850,472

Rail

km

2,570,292

2,264,834

3,096,428

Rental cars

km

309,620

301,025

301,025

CO2 emissions associated with business trips

CO2 emissions associated with business trips by Tchibo employees.14

 

 

Total

t

4,082

3,749

3,548

Company vehicles

t

2,540

2,400

2,292

Air

t

1,418

1,236

1,116

Rail

t

84

74

102

Rental cars

t

40

38

38

Fuel consumption of the Tchibo fleet of cars and associated CO2 emissions

CO2 emissions from fuel consumed by the Tchibo fleet of cars.

 

CO2 emissions

t

2,540

2,400

2,292

CO2 emissions (average)

g/km

116

113

110

Fuel consumption

1,000 l

971

918

877

Packaging and waste

Packaging materials brought into circu­lation

Volume of packaging materials brought into circu­lation by Tchibo.

 

 

 

 

 

 

Total

t

19,172

18,668

17,268

Paper/ cardboard

t

14,231

13,606

11,959

Plastics

t

2,116

2,619

2,866

Composite packaging

t

2,328

2,024

2,138

Glass

t

454

386

275

Aluminium

t

8

13

9

Tin

t

23

9

9

Other

t

12

11

12

Waste at Tchibo sites

Waste generated at Tchibo’s admin­is­trative, production and warehousing sites.

 

 

 

 

 

 

 

 

 

 

Total

t

13,012.00

10,501.79

11,163.55

Paper and cardboard

t

8,104.20

6,289.90

6,171.91

Municipal waste

t

2,186.99

1,505.88

2,000.77

Waste from the production and processing of food

t

1,557.35

1,695.44

1,941.13

Mixed foil

t

377.76

198.61

182.22

Plastic waste

t

175.89

126.93

159.04

Bulky waste

t

313.81

61.97

55.37

Wood

t

93.81

543.57

184.49

Glass

t

0.00

0.00

60.76

Used appli­ances

t

181.85

155.90

389.40

Hazardous waste (according to the Waste Catalogue Ordinance)

t

8.50

2.30

12.01

Waste from construction and demolition

t

11.84

1.42

6.45

Waste at warehousing sites operated by service providers

Waste generated at warehousing sites operated by service providers (that Tchibo cooperates with).

 

 

 

 

 

 

 

 

 

 

 

Total

t

6,748.64

6,573.25

8,035.51

Paper and cardboard

t

5,665.60

5,241.13

6,272.35

Municipal waste

t

373.81

546.01

483.24

Waste from the production and processing of food

t

0

0

0

Mixed foil

t

199.29

163.93

178.76

Plastic waste

t

1.53

0.00

0.00

Bulky waste

t

454.50

622.18

1,096.32

Wood

t

53.88

0

1.67

Glass

t

0

0

0

Ceramics

t

0.23

0

0

Used appli­ances

t

0

0

1.15

Hazardous waste (according to the Waste Catalogue Ordinance)

t

0

0

0

Waste from construction and demolition

t

0

0

2.02

Waste by type and disposal method

Total volume of waste broken down by hazardous vs. non-hazardous waste and by disposal method.

 

 

 

 

Hazardous waste

t

8.50

2.30

12.01

Non-hazardous Waste

t

19,752.14

17,072.74

19,187.05

Compost

t

159.82

1,528.89

1,747.01

Recycle

t

18,721.17

14,748.16

18,123.67

Incin­er­ation

t

773.38

725.86

939.31

Landfill

t

97.77

69.83

124.07

Water

Water consumption

Annual water consumption at admin­is­trative offices in Hamburg and at warehousing sites.

 

Total

m3

32,593

39,103

32,994

Admin­is­trative sites

m3

24,623

32,01115

25,721

Warehousing sites

m3

7,970

7,092

7,273



Employees

 

Unit

2015

2016

2017

Personnel structure

Employees

The figures shown refer both to full-time and part-time employees, not counting interns, employees not covered by statutory wage contin­u­ation require­ments, and employees on maternal or parental leave.

 

Total

number

7,715

7,481

7,534

  • Women

number

6,221

6,024

6,018

  • Men

number

1,494

1,457

1,516

Trainees and appren­tices

Number of appren­tices and Trainees, by gender.

 

 

 

 

Appren­tices

number

160

145

196

  • Women

number

104

95

148

  • Men

number

56

50

48

Trainees

number

4

3

7

  • Women

number

3

3

5

  • Men

number

1

0

2

Employees by area of deployment

Number of Employees broken down by area of deployment and gender.

 

 

 

 

 

 

 

 

 

 

Tchibo Shops

number

4,804

4,612

4,481

  • Women

number

4,704

4,510

4,387

  • Men

number

100

102

94

Back office

number

2,423

2,396

2,563

  • Women

number

1,412

1,415

1,521

  • Men

number

1,011

981

1,042

Sales force

number

292

279

287

  • Women

number

84

79

89

  • Men

number

208

200

198

Roasting plants

number

196

194

203

  • Women

number

21

20

21

  • Men

number

175

174

182

Employees by type of employment

Share of employees with a full-time or part-time employment contract, by gender.

 

 

 

 

Part-time

%

65.4

65.7

64

  • Women

%

96.3

96.1

95.6

  • Men

%

3.7

3.9

4.4

Full-time

%

34.6

34.3

36.0

  • Women

%

51.0

50.8

51.9

  • Men

%

49

49.2

48.1

Employees by type of contract

Share of employees with a permanent or temporary employment contract, by gender

 

 

 

 

Permanent

%

86

87.9

86.8

  • Women

%

80.2

80.2

79.4

  • Men

%

19.8

19.8

20.6

Temporary

%

14.0

12.1

13.2

  • Women

%

89.0

86.9

84.7

  • Men

%

11.0

13.1

15.3

Distri­bution of wage levels16

Level 7-5

%

50.5

54

53.6

  • Women

%

51.7

56.9

57.5

  • Men

%

42.9

43.1

42.5

Level 4

%

38.9

36.7

37.5

  • Women

%

53.4

54.7

55.1

  • Men

%

46.6

45.3

44.9

Level 3-2

%

9.5

8.3

8.0

  • Women

%

35.7

39.0

38.1

  • Men

%

64.3

61.0

61.9

Higher wage levels

%

1

1

1

  • Women

%

13.0

13.6

13.0

  • Men

%

87.0

86.4

87.0

Age structure

Age structure of the total workforce, shown in 3 age groups (<30 years old, 30-50 years old, >50 years old), by gender.

 

 

 

 

 

 

 

< 30 y.o.

%

14.3

14.6

15.2

  • Women

%

79

78.5

76.9

  • Men

%

21.0

21.5

23.1

30-50 y.o.

%

53.4

50.8

49.5

  • Women

%

79.6

79.5

78.6

  • Men

%

20.4

20.5

21.4

>50 y.o.

%

32.4

34.6

35.3

  • Women

%

83.1

82.9

82.9

  • Men

%

16.9

17.1

17.1

Natio­na­li­ties

Share of German citizens, EU citizens, and non-EU citizens.

 

German citizens

%

93.5

92.9

91.5

EU citizens

%

3.5

3.9

5.1

non-EU citizens

%

3.0

3.2

3.4

Employees with disabil­ities

Share of employees with disabil­ities in the total workforce, by business unit.

 

Tchibo GmbH

%

5.4

6.1

6.1

Tchibo Manufac­turing

%

11.0

12.2

7.4

Average share

%

5.5

6.3

6.2

New hires and exits

New hires

New hires (not including appren­tices and trainees), by age group, gender and area of deployment.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total

number

885

1,019

1,188

  • Women

number

754

844

943

  • Men

number

131

175

245

By age group and gender

< 30 y.o.

number

397

513

574

  • Women

number

348

415

458

  • Men

number

49

98

116

30-50 y.o.

number

428

435

494

  • Women

number

349

362

377

  • Men

number

79

73

117

> 50 y.o.

number

60

71

120

  • Women

number

57

67

108

  • Men

number

3

4

12

By area of deployment and gender

Tchibo Shops

number

670

757

730

  • Women

number

638

696

683

  • Men

number

34

61

47

Back office

number

187

230

406

  • Women

number

111

139

244

  • Men

number

76

91

162

Sales force

number

16

22

37

  • Women

number

6

7

13

  • Men

number

10

15

24

Roasting plants

number

12

10

15

  • Women

number

1

2

3

  • Men

number

11

8

12

New appren­tices and trainees

Number of new appren­tices and trainees, by gender.

 

 

 

 

Appren­tices

number

57

29

99

  • Women

number

40

18

80

  • Men

number

17

11

19

Trainees

number

3

2

5

  • Women

number

3

2

4

  • Men

number

0

0

1

Fluctua­ti­on / Churn rate

Employee depar­tures in relation to the average headcount, by area of deployment and gender.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total

%

10.2

10.9

10.2

  • Women

%

10.7

10.9

10.2

  • Men

%

8.1

10.6

9.2

By area of deployment and gender

Tchibo Shops

%

12.2

12.3

12

  • Women

%

12.0

11.6

11.4

  • Men

%

25

50.8

44.3

Back office

%

7.2

8.9

6.9

  • Women

%

6.7

8.9

6.9

  • Men

%

8.0

8.9

6.9

Sales force

%

6.0

8.8

9.1

  • Women

%

9.7

12.1

10.9

  • Men

%

4.2

7.3

8.3

Roasting plants

%

3.5

3.0

5.4

  • Women

%

0

4.2

8.1

  • Men

%

4.0

2.8

5.0

Reasons for leaving

Reasons for leaving, by type and gender.

 

 

 

 

 

 

 

 

 

 

 

 

 

Termi­nation by employees

%

71.4

68

74.2

  • Women

%

88.4

84.5

85.9

  • Men

%

11.6

15.5

14.1

Amicable disso­lu­tions

%

23.4

25.8

20

  • Women

%

78.9

77.2

75.9

  • Men

%

21.1

22.8

24.1

Occupa­tional disability / incapacity to work

%

1.7

1.7

1.1

  • Women

%

100

93.3

100

  • Men

%

0

6.7

0

Tod

%

0.7

0.8

1.3

  • Women

%

66.7

85.7

72.7

  • Men

%

33.3

14.3

27.3

Exits without provision of reasons

%

2.9

3.8

3.5

  • Women

%

69.2

70.6

51.7

  • Men

%

30.8

29.4

48.3

Talent management

Hours of training17

Total18

hours

31,875.50

36,381.00

37,552.50

Employee training

Total

number

2,939

3,524

4,484

Completed appren­tice­ships / trainee­ships

Number of appren­tices and trainees who completed their training, by area of deployment and gender.

 

 

 

 

 

Total

number

39

25

34

  • Shop

number

14

15

21

  • Back office

number

21

8

11

  • Sales force

number

0

0

2

  • Roasting plants

number

4

2

2

  • Women

number

23

19

24

  • Men

number

16

6

10

Work-life balance

Employees on Parental leave

Number of Employees on full parental leave (i.e. not employed part-time while on leave).

 

 

 

Total

number

128

167

166

  • Tchibo Shops

number

75

69

101

  • Back office

number

49

91

62

  • Sales force

number

4

7

3

  • Roasting plants

number

0

0

0

Integration of parental leavers after 3 Months

Share of employees who were working at Tchibo again within 3 months after the end of a parental leave lasting at least 3 months.

 

 

 

Total

%

66

72

94

  • Tchibo Shops

%

65

74

100

  • Back office

%

74

79

86

  • Sales force

%

25

43

80

  • Roasting plants

%

-

-

-

Occupa­tional health management

Workplace accidents per 1,000 Employees

Workplace accidents per 1,000 Employees (not counting smaller accidents; cumulated across our production and warehousing sites, Tchibo Shops, and admin­is­trative offices)

Total

Anzahl

32

25

24

Days of absence

Number of paid sick days in relation to the average number of employees

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total

Anzahl

11.8

12.3

11.9

  • Women

Anzahl

12.5

12.8

12.5

  • Men

Anzahl

8.8

10

9.3

By area of deployment and gender

Tchibo Shops

number

13.3

13.5

13.2

  • Women

number

13.3

13.5

13.2

  • Men

number

10.8

13.9

12.5

Back office

number

9.3

10

9.7

  • Women

number

10

10.5

10.5

  • Men

number

8.1

9.2

8.6

Sales force

number

7.6

6.8

7.5

  • Women

number

10.9

8.5

10.8

  • Men

number

6.0

6.0

6.1

Roasting plants

number

15

17.6

15

  • Women

number

14.6

21.6

15.2

  • Men

number

15.0

17.0

14.9

Rate of absence

Share of paid sick hours in relation to total number of target working hours, for a 12-month period.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Total

%

4.7

4.8

4.7

  • Women

%

5.0

5.0

5.0

  • Men

%

3.8

4.1

3.8

By area of deployment and gender

Tchibo Shops

%

5.1

5.2

5.1

  • Women

%

5.1

5.2

5.1

  • Men

%

4.1

6.1

5.2

Back office

%

4.3

4.4

4.3

  • Women

%

4.9

4.8

4.8

  • Men

%

3.6

3.9

3.6

Sales force

%

3.3

3.0

3.2

  • Women

%

5.2

4.1

5

  • Men

%

2.5

2.5

2.5

Roasting plants

%

6.2

7.3

6.2

  • Women

%

6.9

9.7

7.3

  • Men

%

6.1

7.0

6.0

Work-related fatal­ities

Number of work-related fatal­ities in the total workforce and at independent contractors.

Total

number

0

0

0


Footnotes

1 We reduced the proportion of raw coffee grades validated according to the 4C baseline standards in 2016 and used the freed-up funds from the premiums for our `Mainstreaming Sustainable Coffee Production´ initiative.

2 Due to delivery delays at the turn of the year 2017/2018, part of the quantity of 4C validated coffee scheduled for 2017 was not delivered until 2018, and was therefore not included in the 2017 figure.

3 In the period under review, we considered all countries of production (see also those listed under ‘Other’ below). Countries classified as non-risk countries are excluded from this. These are all the EU countries (except Bulgaria, the Czech Republic, Hungary, Poland, Romania and Slovakia), as well as Israel, Japan, Switzerland, South Korea and the USA. Based on a risk analysis, these countries were excluded, because they have other effective mecha­nisms in place for meeting social and environ­mental standards (e.g. a functioning legal system, freedom of the press, and greater control by state author­ities).

4 Other in 2015: 31 Countries: AT, BA, BG, CH, CZ, EG, ET, FR, HU, ID, IL, IN, IT, JP, KH, LA, LB, LK, LT, MM, MY, NL, PK, PL, RO, SI, SK, TH, TN, TW und VN; in 2016: 34 Countries: AT, BA, CH, CZ, DK, EG, ES, ET, GB, HU, ID, IL, IN, IT, KH, KR, LA, LB, LK, LV, MM, MY, NL, PH, PK, PL, PT, RO, SK, TH, TN, TW, UA und VN; in 2017: 28 Countries: AT, BA, CH, CZ, DK, EG, ET, FR, HU, ID, IL, IT, KH, LA, LB, LK, MM, MY, NL, PK, PL, PT, RO, TH, TN, TW, UA, VN

5 Increase in the number of audits due to audits at upstream suppliers (e.g. packaging and other prelim­inary stages) and minimum wage audits in Germany.

6 Other in 2015: Egypt. Bosnia-Herze­govina. Germany, Britain. Lebanon, Malaysia. Macedonia. Myanmar. Sri Lanka. Pakistan. Taiwan. Tunisia. Ukraine. Other in 2016: Taiwan. Myanmar. Romania. Malaysia. Philip­pines. Sri Lanka. Macedonia. Czech Republic and Poland. Other 2017: Egypt. Bosnia-Herze­govina. Brazil. Germany. Italy. Myanmar. Pakistan. Philip­pines. Poland. Romania. Sri Lanka. Taiwan. Thailand. Czech Republic. Tunisia and Belarus.

7 Tchibo termi­nated its membership in the Better Cotton Initiative (BCI) in 2015. In 2016, we started offering textiles from the Appachi ECO-LOGIC initiative.

8 The 2016 figure was an approx­i­mation, as we were revising the recording and analysis of our indicators at the time. The shares from regional sources are not included in the 2015 and 2016 indicators.

9 CO2 equiv­a­lents (CO2e) include not only carbon dioxide, but also other green­house gases such as methane and nitrous oxide.

10 Ton-kilometres are a common unit of measurement in goods transport. It is calcu­lated from the weight of the trans­ported goods in tons, multi­plied by the distance covered in kilometres.

11 Changes in our / Changing Non Food processes led to increased air and truck trans­ports in 2016 and 2017.

12 The increase in truck trans­ports can be attributed mainly to the extension of scope to include new B2C relation­ships and the sharp­ening of the average route values.

13 The basis for calcu­lating CO2 emissions from electricity consumption was changed vis-à-vis the Sustain­ability Report 2014 due to an update of the relevant emission factor. In this report, the updated CO2 emission factors as defined in “Devel­opment over time in the specific carbon dioxide emissions of the German electricity mix: 1990 to 2016”, UBA 15/2017 were used. The calcu­lation basis for gas, district heat and district cooling are the CO2 equiv­alent emission factor in accor­dance with GEMIS 2015, taking into consid­er­ation the total lifecycle incl. trans­ports and material input, excluding disposal. The use of the latest emission factors in each case limits a direct compa­ra­bility with the 2014 and 2015 figures.

14 Calcu­lated based on Öko-Institut emission factors (in accor­dance with 4.6) or infor­mation supplied by the service provider.

15 The increased water consumption at the admin­is­trative offices in 2016 resulted from a complete draining and replacement of the swimming pool water at the leisure centre of the company headquarters in Hamburg. 

16 Until 2015, grouped according to the Hay Group method. Since 2016, based on a new remuner­ation system that reflects a given job’s complexity and value contri­bution to the company’s success

17 2015 marked the first-time survey of total training hours and employee training. The financial expen­diture on this will not be surveyed in future.

18 Trainings that took place either onsite or directly in Tchibo shops are not taken into account in 2016 and 2017.