SUSTAINABILITY REPORT2017

Results and findings: What have we achieved to date?

In 2017, we once again made good progress on our path to becoming a 100 % sustainable business:

  • 26.4 % of our coffee grades comes from sustainable culti­vation. We use 100 % certified green coffee for the coffees in our premium segment and for Tchibo Cafissimo & Qbo capsules. We have been serving coffee solely from certified sources at Tchibo coffee bars Since 2009.

  • 80 % of our textiles were made of sustainable cotton in 2017. We are the third-largest supplier of textiles made of organic cotton worldwide. We also launched the first Appachi Eco-Logic women's collection in 2017, which comes from a completely trans­parent supply chain in India.

  • In the area of the cellulose-based manmade fibres viscose, modal and lyocell, we are contin­u­ously increasing the proportion of sustainable sources. For example, 78 % of textiles containing cellulose fibres in 2017 were produced from respon­sible sources and according to environ­men­tally compatible standards.

  • Our leather products are tanned 100 % chrome-free.

  • Our use of the Forest Tracing System (FTS) provides trans­parency regarding the source of the wood for 100 % of our wood and paper products. In 2017, approx­i­mately 58 % of our wood and paper products were also certified according to the strict guide­lines of the Forest Stewardship Council (FSC®) or came from regional sources. Our magazine paper, cardboard packaging for shipping, and craft papers are also 100 % FSC®-certified.

  • As part of our closed-loop strategy, we are gradually imple­menting measures to reduce the use of resources and increase the longevity of products. In 2017, for example, we offered dishwashing brushes made of recycled plastic for the first time. We encourage customers to bring their own reusable cups at our coffee bars, and through our collab­o­ration with FairW­ertung we have created consumer-friendly take-back options for our customers' textiles. At the beginning of 2018, we went a step further and became the first provider in the mainstream market to launch a rental platform for baby clothing.

  • We continued expanding our WE (Worldwide Enhancement of Social Quality) quali­fi­cation programme in 2017: 364 consumer goods producers have partic­i­pated in the WE quali­fi­cation programme since 2007, and 612 social and environ­mental audits were conducted in production countries in 2017.

  • With Tchibo Joint Forces!®, we are helping coffee farmers to gradually switch from conven­tional to ecolog­i­cally and socially compatible and econom­i­cally sustainable coffee growing. More than 34,000 farmers have now success­fully completed the programme.

  • As part of our LOTOS climate protection programme, we are contin­u­ously working to reduce CO₂ emissions. In 2017, the average (relative) transport-related CO2e emissions were reduced by 21 % compared to the reference year 2006. The intro­duction of disposable bags for a fee enabled us to reduce these by 87 % in our Tchibo shops in 2016.


The path ahead of us is still long and contains many challenges. But as we see it, there is no alter­native to sustainable conduct. The task, above all is to preserve resources, protect the climate, and secure jobs along the global supply chain long-term and at fair condi­tions – and that means the future of our company is also at stake. We therefore take our aspiration of becoming a 100 % sustainable business very seriously.

We see it as our duty as a corporate citizen to take respon­si­bility and use our business to initiate change in our company, the industry and beyond.

Coffee value chain

TargetBy

Status quo

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infor­mation

Continue the Tchibo Joint Forces!® Project in Huehue­te­nango, Guatemala (Rainforest Alliance Certified™).

2017

Met 

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Continue the Tchibo Joint Forces!® Project in Minas Gerais, Brazil (Fairtrade).

2017

Met

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Further develop Tchibo Joint Forces!® through integration of optimized impact measurement in the supply chain.

2020

On target 

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Continue the education project in Tanzania with the goal of reaching more than 3,000 children and adoles­cents as well as 640 teachers and parents.

2017

Met 

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Continue the Guatemala Children's Project in the coffee regions of Huehue­te­nango and Chiquimula with our project partner Save the Children, with the target of reaching over 1,400 children and 1,900 adults.

2018

On target

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Further develop the systemic program ‘Mainstreaming Sustainable Coffee Production’.

Our goal is to bring together all the relevant players to jointly address urgent regional issues and contribute to a systemic solution.

2020

On target

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Around 35% of our green coffees are sourced from coffee farms that have been certified in accor­dance with recog­nized inter­na­tional standards (Fairtrade, Rainforest Alliance, UTZ and Organic), or that have been validated to the 4C base standard.

2020

Not on target

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Non Food supply chain

TargetBy

Status quo

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infor­mation

Increase the proportion of sustainable cotton to 85 %, of which organic cotton (as measured against the total quantity of cotton purchased): 70 %.

2018

On target

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60 % of the wood products purchased for the sales year are certified according to FSC® criteria or come from regional sources.

2018

On target

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Implement the require­ments of the Detox Commitment.

2020

On target

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80% of our Non Food products are sourced from WE producers.

2020

On target

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Establish a living wage system and industry-wide pay negoti­a­tions in all global manufac­turing markets (ACT initiative: Action, Collab­o­ration, Trans­for­mation).

2020

On target

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Further develop our strategic supplier program, systemic anchoring of fair purchasing practices in the procurement process, and review as part of regular due diligence.

2020

On target

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Environ­mental protection at the sites and during transport

TargetBy

Status quo

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infor­mation

Climate protection

Reduce energy consumption at the Gallin and Neumarkt warehouses: Reduce relative warehouse emissions by 15 % compared to 2014.

2020

Not on target

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Reduce emissions as part of the Clean Cargo Working Group (Clean Cargo Scorecard) logistics strategy: reduce relative transport-related CO2e emissions by another 10% (total 2006-2020: 40%).

2020

Not on target

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Resource efficiency

Reduce paper & cardboard consumption in B2B and B2C online deliv­eries by 30 % per sales unit compared to 2014.

2020

Not on target

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In all our product categories, we integrate closed-loop criteria to increase resource efficiency. (Adaption of the target in 2017)

2020

On target

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Customers  & Products

TargetBy

Status quo

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infor­mation

Start offering products made of/with recycled materials.

2017

Met

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First collection made of ECO-LOGIC organic cotton.

2017

Met

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Expand  hard goods ranges to include recycled plastic.

2018

New

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First GOTS certified baby and children's clothing collection in combi­nation with Tchibo Share.

2018

New

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Offer various product bundles with recycled polyester and recycled polyamide.

2018

New

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Further expand  the range of textile products with recycled synthetic fibres such as polyester and polyamide.

2019

New

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Tchibo Share: Pilot a closed-loop business model to inspire sustainable consumption.

2018

New

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Employees

TargetBy

Status quo

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infor­mation

Talent management

Profes­sional, needs-oriented, and trans­parent talent management that supports all employees equally and according to their individual abilities, and provides Tchibo with the right talents at the right time: We are able to fill 70 % of all positions at levels 1, 2 and 3 (management and key positions) inter­nally.

2020

On target

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Work & Family

Put the targets agreed in the berufund­familie audit into action:

  • Work organ­i­sation:  good utili­sation of flexi­bility in working time and place of work
  • Infor­mation and commu­ni­cation:  'work and family' / work-life balance is a very visible topic.
  • Leadership: Good handling of a good work-life balance is part of the management culture.
  • Personnel devel­opment: The balancing of management/career with family is supported

2020

On target

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